Return & Refund Policy

30-Day Money-Back Guarantee

We stand behind every product we sell. If you're not completely satisfied with your purchase, you may request a full refund within 30 days of the original purchase date — no questions asked.

Eligible Products

This policy applies to all GuardLinkX products:

• Califax VPN — Individual, Business, and Enterprise subscriptions
• GuardDrive Pro — Standalone licenses and cloud subscriptions
• Industrial MFT — Professional and Enterprise licenses
• Mobile Security Suite — All subscription plans

How to Request a Refund

1. Email services@guardlinkx.com with the subject line "Refund Request"
2. Include your order number or license key and the email address used at purchase
3. We will process your refund within 5-7 business days
4. The refund will be issued to your original payment method

Subscription Cancellations

• You may cancel a subscription at any time from your account settings or by contacting support
• If you cancel within the first 30 days, you receive a full refund
• If you cancel after 30 days, your subscription remains active until the end of the current billing period — no partial refunds are issued for the remaining time
• After cancellation, your license key will continue to work until the billing period ends, then it will be deactivated

Annual Plans

• Annual (one-time payment) plans are eligible for a full refund within 30 days of purchase
• After 30 days, annual plans are non-refundable
• If you experience a technical issue that prevents you from using the product, contact support — we will work to resolve it or issue a refund regardless of the 30-day window

Enterprise & Custom Agreements

Enterprise customers with custom licensing agreements should refer to the refund terms in their signed contract. If no specific terms exist, this standard policy applies.

What Happens After a Refund

• Your license key will be deactivated within 24 hours of refund approval
• For Califax VPN: VPN access will be disconnected
• For GuardDrive Pro: Cloud backup access will be revoked; local backups remain on your device
• For Industrial MFT: Transfer workflows will stop; existing audit logs remain available for export
• Any data stored in our cloud services will be retained for 30 days after refund, then permanently deleted

Exceptions

Refunds may be denied in the following cases:

• The request is made more than 30 days after purchase (for non-technical reasons)
• Evidence of fraud, abuse, or violation of our Terms of Service
• The product was obtained through a promotional giveaway or free tier

Free Trials

All products offer a free trial period. No payment information is required to start a trial. Trials automatically expire — you will never be charged without explicitly purchasing a plan.

Contact Us

If you have questions about this policy or need assistance with a refund:

• Email: services@guardlinkx.com
• Response time: Within 24 hours on business days